Unlocking Workation Potential: TIMOCOM's Journey to Workation Success

In this Case Study, we explore the challenges TIMOCOM faced when they wanted to meet the growing demand for remote work while accommodating complex legal requirements of an international workforce. Learn how TIMOCOM overcame these challenges and the impressive results they achieved. Learn more about how the introduction of workations at TIMOCOM has impacted employee satisfaction & recruitment and increased efficiency.

Anna Dung


TIMOCOM, a leading digital marketplace for transportation orders and live shipment tracking, is dedicated to streamlining its customers' logistics processes and helping them save time and money. But TIMOCOM faced a challenge: implementing workations to meet the growing desire for remote work while taking care of all the compliance topics.  

🔥 Challenge

In introducing workations, TIMOCOM faced a number of challenges and obstacles that needed to be overcome:  

  • Growing demand for remote work: following the outbreak of the COVID-19 pandemic, employees expressed a desire for flexible work options from home. This growing demand for remote work challenged TIMOCOM to provide appropriate solutions to meet employee needs.
  • Diverse international workforce: TIMOCOM had a diverse workforce with employees from more than 34 nations. This resulted in complex legal requirements, including tax laws, social security regulations, labor laws, and residence and visa requirements. Addressing these legal issues and ensuring compliance were major challenges for the company.  
  • Compliance concerns: Due to different regulations in different countries, it was difficult for TIMOCOM to offer workations without violating compliance guidelines. Complying with legal requirements and regulations related to labor law, taxes, and social security was a complex task to manage.  
  • Operational considerations: TIMOCOM also had to consider operational aspects of workation management. This included determining the number of days offered for workations, supporting employees with family members and second homes abroad, and ensuring smooth operations during employee absences.


TIMOCOM made the decision to use WorkFlex as its workation management software:  

  • Employer Branding: the introduction of global workations played a significant role in increasing TIMOCOM's employer brand. Through this innovative way of working, the company was able to strengthen its attractiveness and reputation as a modern and progressive employer.  
  • Employee retention and satisfaction: An internal survey showed that more than 50% of employees were very interested in using Workations. WorkFlex's solution exactly met the employees' needs for flexibility and work-life balance.  
  • Skills shortage: As an IT company, TIMOCOM was continuously looking for qualified IT professionals.The option of Workations positioned the company as a highly attractive employer in the market, which in turn helped attract highly qualified talent.
  • Compliance Support & Liability: WorkFlex provided clear assessments of compliance risks for each individual application & handled all complex compliance tasks such as the creation of A1 certificates and the provision of comprehensive travel insurance for all employees. In the event of complications, WorkFlex took care of the financial liability as well as professional support with official procedures. This gave TIMOCOM the confidence to easily send employees worldwide without having to worry about legal stumbling blocks.

📈 Success measurement

The measurement of success of the introduction of WorkFlex at TIMOCOM was based on various indicators:  

  • Improvement of employer branding: Workations played a significant role in increasing TIMOCOM's employer brand. WorkFlex's flexibility and support for work-life balance helped position the company as a modern and employee-oriented employer.  
  • Increase employee retention and satisfaction: employees were excited about the ability to use Workations to see their families more often and improve their work-life balance. Positive feedback from employees confirmed the success of the measure. Annual employee surveys showed a significant increase in employee satisfaction after implementing WorkFlex . The flexible work arrangements and the option of using workations contributed to employee retention and motivation.    
  • Recruiting success: As an IT company, TIMOCOM benefited from Workations as an attractive offering for potential skilled employees. The ability to work remotely and use Workations helped attract qualified IT talent faster and position the company as an attractive employer.  
  • Time and resource savings: By working with WorkFlex, TIMOCOM did not have to spend valuable resources on researching and handling the complex processes. Intensive research and the use of expensive (tax) lawyers were no longer necessary. This saved a great deal of costs. In addition, the automated processes and the support provided by WorkFlex significantly reduced the amount of work involved in processing and managing workations. There is now a clear process for each request for mobile working abroad. The intuitive and user-friendly WorkFlex platform made it effortless for any employee to go through the process and provide the required information. The time spent on the Timocom has been reduced to 10 minutes per week. This increase in efficiency allowed TIMOCOM to save both time and resources, which could be used for other important projects.

The introduction of WorkFlex at TIMOCOM brought revolutionary changes for employees and the company as a whole. Workations allowed employees to be more flexible in their work environment and achieve a better work-life balance. WorkFlex's support for legal and compliance requirements enabled TIMOCOM to easily manage mobile working requests overseas for its international workforce while minimizing compliance risks. The positive impact of Workations on employee satisfaction, employer branding and talent acquisition was clear. TIMOCOM was able to save valuable resources and increase efficiency, while WorkFlex provided transparency, risk assessment and a user-friendly platform. Overall, the TIMOCOM and WorkFlex collaboration demonstrated how innovative workations can transform the world of work and provide real value to companies and their employees.

With WorkFlex, compliance is no longer a roadblock to offering
workations and business travel

Join hundreds of companies managing their work from abroad requests compliantly.